1. Introduction
Pioneer Trading corporation (“we,” “our,” “us”) values your trust. This policy explains how we collect, use, and safeguard the information you share when you buy our tyres, visit our website, or interact with our team.
2. Information We Collect
- Personal details: name, billing and shipping addresses, phone numbers, and email addresses when you place an order or create an account.
- Payment information: processed through secure third-party payment gateways; we never store full card details.
- Website and device data: IP address, browser type, pages visited, and cookies for analytics and site performance.
- Service interactions: messages, emails, or calls with our customer service team.
3. How We Use Your Information
- To process orders, arrange delivery, and handle returns or warranty claims.
- To respond to questions, schedule installations, or provide maintenance reminders.
- To send updates about new products, offers, or safety notices—only if you’ve opted in.
- To analyze site performance and improve our products and services.
4. Sharing of Data
- We share only what’s necessary with trusted service providers such as payment processors, shipping partners, and IT support.
- We may disclose information when required by law, court order, or government request.
- We never sell your personal data.
5. Data Security
- Our website uses SSL encryption and regular security audits.
- Access to personal data is restricted to trained staff.
- While we take strong precautions, no method of online transmission is 100% secure.
6. Your Rights
- Access or correct your personal data.
- Withdraw consent for marketing emails.
- Request deletion of data, unless we must keep it for legal or accounting reasons.
- Contact us at sales@pioneertrading.in for these requests.
7. Policy Updates
We may revise this policy as regulations or our practices change. Updates will be posted on our website with a revised “last updated” date.